Supply chains: Amazing Meal Delivery in India (Dabbawalas)

1- Watch the video and mention three things that you find interesting/surprising about the Dabbawalas.



2- Watch the video again and answer these questions.



a- How many people have their food delivered by the Dabbawalas every day?

b- When did the business start?

c- What are their error rates?

d- What means of transport do they use?

e- What's the structure like?

f- Are there bosses? How are their earning divided?

g- What do the Dabbawalas have to do to join the organization?

Customer service

Watch the video and answer the following questions.

1- What's the woman's problem?

2- Does the service match the customer's expectactions? Why/why not?

Invitations

Watch the video and answer the following questions:

a- What invitation does Sam make?

b- Do Victor and his associate accept it?
c- What does Sam suggest Walter?
d- Where will they meet?
e- Who are having dinner together?
f- Why does Lin ask Sam to wait?

 Watch the video again and fill in the gaps

VICTOR: Well, it's been good ………………………….. you Sam, and very interesting to hear about your business.
SAM: Look, we are having a small dinner for some of our clients and friends after this. Why ……………………………..you join us?
VICTOR: That's very ………………………………. of you. I'll just check with my associate whether they have other ……………………………………….. for us.
SAM: Your associate is most welcome to ………………………….. us too.
VICTOR: Thank you - excuse me.
WALTER: ………………………… is Sam Eriks from Eriks imports. He has very kindly invited us to a dinner.
SAM: Yes, ……………………………………….. you like to join us?
WALTER: …………………………………….. I have another engagement, but thank you for ……………………………………………….
SAM: Well, perhaps you …………………………… join us after that for a drink?
WALTER: Sounds great. I'd be happy to. Where ……………………….. we meet?
SAM: How …………………….. the lounge bar here. At about ten?
WALTER: I'll see you then. Excuse me…
SAM: Lin. Victor's joining us for dinner.
LIN: Oh wonderful.
VICTOR: I hope you don't …………………………………...
LIN: Of course not, you're most welcome.
SAM: Well, ……………………………. we make a move?
LIN: Would you ………………………………. if I just say goodbye to a few people?
SAM: No problem - we'll see you outside in a few minutes.
LIN: Okay.

The biodiesel production process

1- Watch the video and answer these questions.

1- What kind of raw material is used to produce biodiesel?

2- What products are mixed with the feedstock?
3- Can you describe the flammability test?
4- What are the advantages of biodiesel?

 

2- Watch the video again and put these stages of biodiesel production in order.

·         The fuel is heated to 135 °C and then, a flame is applied to see if the gases ignite.

·         A quantity of methanol is removed from the biodiesel.

·         Glycerin is produced as a result of a chemical reaction when mixing the feedstock with methanol and the catalyst.

·         Samples from each production run are tested to ensure the biodiesel meets international standards.

·         The feedstock is combined with methanol and a catalyst.

How to describe a graph?

Graphs and trends

Bar graph

a- What was the trend in net sales over the first 10 months of the year?

·        In the first months of the year:

·        In April:

·        In May:

·        In the following months:

·        In August:

·        Up to the present:

b- What was the reason for the sudden drop in July?

Line graph

a- What do the lines show?

b- What was the trend in air conditioner sales?

·        From January to July

·        After July

c- What was the trend in heater sales?

·        From March to April

·        From June to July

·        Through September

·        In October

Pie diagram

a- What’s the difference between air conditioner and heaters sale and other products sales?
b- What solution does the present suggest?

Watch the explanation to the presentation (from 2:10 onwards) and complete the following activities.

·        Write down expressions for referring to graphs and diagrams.

·        Give examples of the language to describe what a graphs shows.

·        Provide examples of the language to talk about an increase and a decrease (nouns and verbs)

·        Give examples of different expressions to talk about changes.

·        Write down expressions for describing causes.

What language is used to describe pie diagrams?

Money

Negotiations

Watch the video until 1:32 and answer the following questions.

a- What's Lin's attitude towards the results of the negotiation? What about Victor and Sue?
b- What does John say about their terms? Does he sound confident?
c- What's Lin's proposal?

Watch the rest of the video and answer the questions below.

a- What's a negotiation?
b- What's the purpose of small talk? What questions can you ask?
c- What phrases can you use:

• to show it's time to start the negotiation?
• to make an opening statement?
• to state your point of view?

d- What does ´run it past the board' mean?

Dumping

1- Before you watch the video, look up the word 'bottom-line' in a dictonary.

2- What do you know about dumping? Write down the words you associate with it. Then, watch the video and tick those words if they are mentioned there.

3- Watch the video again and answer these questions:

1. What's the connection between a company's bottom-line and dumping?
2. How is 'dumping' defined in this video?
3. Why do companies employ the dumping strategy?
4. What kind of companies employ this strategy?
5. What can countries do to prevent dumping?
6. Which organization deals with dumping disputes?

4- Now do the activities at the following link:

https://drive.google.com/file/d/0B3-eLEOpkeG6N3B4eUlmNi1jUWs/view?usp=sharing

Trade

1- Watch the video and say whether the speaker is in favour of free trade or not.

2- Watch the video again and answer the following questions:

a- What principles motivate trade?
b- How does trade encourage countries?
c- How much has trade increased since World War II?
d- What restrictions can be imposed to punish competing nations?
e- What is not considered good trade? Why?

3- Read the video script and do the activities at the following link:

https://drive.google.com/file/d/0B3-eLEOpkeG6clVMcUNqcWNiRnc/view?usp=sharing

Projects

Watch the video and answer the questions.



a- What was the guy's project? Why did he have that project?

b- Did he meet his objective?

c- What resources did he use?

d- What are his plans for the future?

e- What changes has he brought into his community?





Think about a project you were involved in and get ready tell us about it in class.

Introductions

Watch the video and do the activities that are in the link below.

https://drive.google.com/file/d/0B3-eLEOpkeG6N0g4YklLNkRvSE0/edit?usp=sharing