What is Project Management?

Projects

Supply chains: Amazing Meal Delivery in India (Dabbawalas)

1- Watch the video and mention three things that you find interesting/surprising about the Dabbawalas.



2- Watch the video again and answer these questions.



a- How many people have their food delivered by the Dabbawalas every day?

b- When did the business start?

c- What are their error rates?

d- What means of transport do they use?

e- What's the structure like?

f- Are there bosses? How are their earning divided?

g- What do the Dabbawalas have to do to join the organization?

Customer service

Watch the video and answer the following questions.

1- What's the woman's problem?

2- Does the service match the customer's expectactions? Why/why not?

Invitations

Watch the video and answer the following questions:

a- What invitation does Sam make?

b- Do Victor and his associate accept it?
c- What does Sam suggest Walter?
d- Where will they meet?
e- Who are having dinner together?
f- Why does Lin ask Sam to wait?

 Watch the video again and fill in the gaps

VICTOR: Well, it's been good ………………………….. you Sam, and very interesting to hear about your business.
SAM: Look, we are having a small dinner for some of our clients and friends after this. Why ……………………………..you join us?
VICTOR: That's very ………………………………. of you. I'll just check with my associate whether they have other ……………………………………….. for us.
SAM: Your associate is most welcome to ………………………….. us too.
VICTOR: Thank you - excuse me.
WALTER: ………………………… is Sam Eriks from Eriks imports. He has very kindly invited us to a dinner.
SAM: Yes, ……………………………………….. you like to join us?
WALTER: …………………………………….. I have another engagement, but thank you for ……………………………………………….
SAM: Well, perhaps you …………………………… join us after that for a drink?
WALTER: Sounds great. I'd be happy to. Where ……………………….. we meet?
SAM: How …………………….. the lounge bar here. At about ten?
WALTER: I'll see you then. Excuse me…
SAM: Lin. Victor's joining us for dinner.
LIN: Oh wonderful.
VICTOR: I hope you don't …………………………………...
LIN: Of course not, you're most welcome.
SAM: Well, ……………………………. we make a move?
LIN: Would you ………………………………. if I just say goodbye to a few people?
SAM: No problem - we'll see you outside in a few minutes.
LIN: Okay.

The biodiesel production process

1- Watch the video and answer these questions.

1- What kind of raw material is used to produce biodiesel?

2- What products are mixed with the feedstock?
3- Can you describe the flammability test?
4- What are the advantages of biodiesel?

 

2- Watch the video again and put these stages of biodiesel production in order.

·         The fuel is heated to 135 °C and then, a flame is applied to see if the gases ignite.

·         A quantity of methanol is removed from the biodiesel.

·         Glycerin is produced as a result of a chemical reaction when mixing the feedstock with methanol and the catalyst.

·         Samples from each production run are tested to ensure the biodiesel meets international standards.

·         The feedstock is combined with methanol and a catalyst.

How to describe a graph?