Supply chains: Amazing Meal Delivery in India (Dabbawalas)

1- Watch the video and mention three things that you find interesting/surprising about the Dabbawalas.



2- Watch the video again and answer these questions.



a- How many people have their food delivered by the Dabbawalas every day?

b- When did the business start?

c- What are their error rates?

d- What means of transport do they use?

e- What's the structure like?

f- Are there bosses? How are their earning divided?

g- What do the Dabbawalas have to do to join the organization?

Customer service

Watch the video and answer the following questions.

1- What's the woman's problem?

2- Does the service match the customer's expectactions? Why/why not?